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Public Services Director

General Statement of Duties

As a Public Services Director, you will be responsible for various complex professional, technical, and administrative tasks. These include planning, organizing, and directing public works and public utilities activities, such as water distribution and wastewater collection system maintenance and repair; water and wastewater treatment plant; streets and property maintenance and repair; solid waste management; and electric distribution system maintenance and repair.

Distinguishing Features of the Class

An employee in this class plans organizes and directs the work of employees engaged in various municipal operations and services. The employee provides technical advice and assistance to the Town Administrator and the Council in improving utilities and streets and ensures municipal work crews utilize modern, safe, effective, and efficient practices. Work also includes contract management, handling citizen issues, department budget, and personnel administration. The employee represents the Town to a wide variety of citizens. Work is performed independently and in coordination with the Town Administrator and other Town officials. The employee is subject to working in inside and outside environments. The employee is also subject to hazards such as working close to heavy equipment, loud noises, electrical currents, and oils and working in narrow or enclosed spaces. The employee may also be subject to the final standards of OSHA blood-borne pathogens. Work is performed under the general direction of the town administrator and is reviewed by reviewing reports, conferences, and community acceptance.

Duties and Responsibilities

Essential Duties and Tasks

  • Participates in the long-range planning for infrastructure and service needs of the Town for public works and utilities; works with the Town Administrator on regional utility issues; conducts or supervises various studies and advises the Town Administrator and Council on related topics; writes, reviews, and interprets and administers policies for the department.
  • Plans, organizes and directs operations of water and wastewater treatment, wastewater collection
  • and water distribution systems, streets and property maintenance, stormwater management, and electric distribution services.
  • Manages and plans the activities of all public works and utilities department staff; ensures coordination of activities with other departments.
  • Reports to and advises Town Administrator and officials on public works and public utilities projects and activities; researches and recommends operational changes to the Town Administrator to increase departmental effectiveness and customer service.
  • Review construction plans for compliance with town engineering standards; research,
  • recommends and administers stormwater regulations; inspects public services projects to review progress and ensure completion; performs subdivision review.
  • Manages and participates in selecting, promoting, training, counseling, and evaluating Department personnel in consultation with the Town Administrator; meets with subordinate supervisors to solve complex problems, set priorities and deadlines, and provide guidance and direction.
  • Holds meetings to keep staff informed, goal-oriented, and customer-focused, and to solve problems and address issues that broadly affect the department and staff.
  • Engages in considerable personal contact with citizens concerning service requests and complaints; investigates and decides or recommends actions; coordinates projects with other departments; attends Town Council meetings to represent the department.
  • Prepares and reviews departmental operating and capital budgets; monitors and approves expenditures; participates in the preparation of capital planning.
  • Makes field inspections of public services projects to review progress and ensure completion
  • Supervises implementation of regulations regarding water, wastewater, stormwater, safety, and other related issues.
  • Plans, organizes, and monitors various contracted work; coordinates with engineers and contractors.
  • Ensures establishment and maintenance of departmental records, reports, and data needed for compliance, management decision-making, and documentation.

Additional Job Duties

  • Performs other duties as assigned.

Recruitment and Selection Guidelines

Knowledge, Skills, and Abilities

  • Thorough knowledge of public works and utilities administration, planning, and construction principles and practices.
  • Thorough knowledge of related public works, stormwater, utilities, town policies, and state and federal laws and regulations.
  • Thorough knowledge of the equipment and materials used in constructing, maintaining, and repairing water and sewer lines, electric distribution systems, and public facilities and streets.
  • Thorough knowledge of governmental budgeting, personnel and purchasing practices, related Town policies and procedures, and public personnel laws and regulations.
  • Thorough knowledge and skill in modern and practical supervisory principles and practices, including effective hiring, training, leadership, communications, motivation, team building, collaborative conflict resolution, and performance coaching and evaluation.
  • Considerable knowledge of the principles and practices, laws, and regulations relating to supervised functions.
  • Considerable knowledge of the hazards of departmental work and related safety precautions and regulations.
  • Thorough knowledge of the application of information technology to the department’s work including GIS, spreadsheets, and data analysis tools.
  • Some knowledge of related engineering principles and practices.
  • Skill in customer service excellence, teamwork, and collaborative conflict management.
  • Ability to solve problems and make effective decisions.
  • Ability to prepare complex and detailed records and reports.
  • Ability to maintain effective working relationships with Town officials, other public officials, employees, contractors, and the general public.
  • Ability to present ideas effectively in oral and written form.

Physical Requirements

  • Must be able to perform the physical life functions of climbing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
  • Must be able to perform light work exerting up to 20 pounds of force occasionally; and up to 10 pounds of force frequently and constantly.
  • Must possess visual acuity to produce and review written reports and records, including mathematical calculations, analyze data, and read maps, schematic drawings, and plans.

Desirable Education and Experience

  • Graduation from college with a bachelor’s degree in public administration, project management, civil or environmental engineering, or a related field, and considerable experience in a responsible management position in public works and utilities, including considerably successful management experience or an equivalent combination of education and experience.

Special Requirement

  • Possession of a valid North Carolina driver’s license.
  • Certification may be required for water treatment, distribution, wastewater treatment, or collection systems as designated by the Town.
Job Category: Administration
Job Type: Full Time
Job Location: Louisburg

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