Water & Sewer Maintenance

After Hours Water/Sewer Emergency – 919-496-4290

Water & Sewer Maintenance

The Water & Sewer Maintenance Department is responsible for the operations and maintenance of the the Towns Water Distribution and Wastewater Collection systems.

Water Distribution Responsibilities

The Distribution System are the water lines that deliver treated drinking water to customers after it leaves the water treatment plant. Specific responsibilities include: 

• Maintaining 45 miles of water lines, ranging in size from 2″ to 16″.
• Handling day-to-day operations and emergency repairs for the distribution system.
• Installing and repairing water meters, service connections, and fire hydrants.
• Responding to customer issues like discolored water and pressure variations.
• Maintaining cross-connection control systems to prevent drinking water contamination. 

Wastewater Collection Responsibilities

The Collection System are the sewer lines that collect wastewater from residences and businesses to be sent to the treatment facility. Key tasks include: 

• Maintaining 38 miles of sewer lines, ranging in size from 4″ to 24″.
• Performing ongoing maintenance and repairs for the collection system.
• Managing operations and ensuring regulatory compliance.
• Responding to customer issues like service line backups or odor complaints.
• Installing new sewer services

Mission

To provide excellent and responsive water and sewer services to our customers through the proactive maintenance of our infrastructure. We are dedicated to ensuring the health, safety, and well-being of our community with professional and courteous service.

Guiding Principles

• Safety First: Prioritize the safety of employees and the public in all operations, from routine maintenance to emergency responses.
• Proactive maintenance: Focus on preventive, predictive, and corrective maintenance to maximize system reliability and minimize service disruptions.
• Protect public health: Ensure that all water distribution and wastewater collection services consistently meet or exceed federal and North Carolina water quality standards.
• Compliance: Adhere to all federal, state, and local regulations concerning water and wastewater, including those from the North Carolina Department of Environmental Quality.