Covid-19 Information & Updates
As the President and NC Governor have said: we ALL need to do our part to prevent the spread of COVID-19. Town Hall is now Open to the public, which includes our Utilities & Billing Customer Service office.
FACILITIES ARE NOW OPEN! Although our Town facilities are now Open to the public at this time, we want to practice social distancing to help slow the spread of COVID-19, we are still here for you. We are still providing essential services to keep our community safe & clean. Our office hours are 8:30am- 5pm. Visitors are allowed in the building with a face covering. Payment options are listed below.
HOW CAN YOU PAY YOUR BILL DURING COVID-19?
- BANK DRAFT: Drafts are automatic monthly payment from your bank account. Call Town of Louisburg for more information at 919-496-3406.
- MAIL: Payments can be made by check, money order or by filling out the credit/debit card information on the back of the payment stub. Mail to: 110 W NASH ST. LOUISBURG, NC 27549
- PAY BY PHONE (Interactive Voice Response): IVR pay portal is accessible 24/7, Payments can be made only by credit/debit cards by calling 888-633-9408.
- PAY ONLINE: Our online bill/pay portal is accessible 24/7.
- TOWN HALL DROP-BOX:Payments can be made by check or Money Order. Please put all payments in an envelope with your Name and Address and make sure the envelope is sealed. (Drop box is located outside of Town Hall).
- EXTENSIONS: Customers who are experiencing a hardship due to COVID-19 or your account is currently past due, are encouraged to call our Customer Service Department at (919) 496-3406 to discuss payment arrangement options.
- HOPE PROGRAM Rent & Utility Assistance – Click here to read more about the Hope Program Information.
(There is no convenience fee associated with any of our payment options.)
(If you need a receipt please write a note on the envelope to mail a receipt)
(Any additional monies paid will be added to the next bill, NO CHANGE will be mailed to customer or refunded.)
CLICK HERE to read the NC Governor’s Executive Order 169 regarding Public Health Emergency Phase 3.
CLICK HERE to read the NC Governor’s Executive Order 124 regarding Utilities, Evictions and Financial Services.
CLICK HERE to read the NC Governor’s Executive Order 138 regarding EASING RESTRICTIONS ON TRAVEL, BUSINESS OPERATIONS,
AND MASS GATHERINGS: PHASE 1 .
CLICK HERE to read the NC Governor’s Executive Order 141 regarding EASING RESTRICTIONS ON TRAVEL, BUSINESS OPERATIONS,
AND MASS GATHERINGS: PHASE 2
CLICK HERE to read the NC Governor’s Executive Order 142 regarding ASSISTING NORTH CAROLINIANS BY PLACING TEMPORARY PROHIBITIONS ON EVICTIONS AND EXTENDING THE PROHIBITION ON UTILITY SHUT-OFFS.
NOTE: In pursuant to Governor Roy Cooper’s Executive Order No.142, The Town of Louisburg will temporarily suspend the disconnection of delinquent utility accounts until July 29th, 2020 at 11:59pm.
During this time, no new late penalties or fees will be assessed.
Customers who are experiencing a hardship due to COVID-19 or your account is currently past due, are encouraged to call our Customer Service Department at (919) 496-3406 to discuss payment arrangement options.
We strongly encourage customers to stay as up-to-date with your payments as much as possible to avoid building up a large balance that will be difficult to pay off later when the Order expires. Bills/Debts will not be forgiven or erased.
All Town provided services will continue to be billed as normal.
Please continue to practice social distancing & stay home unless it’s necessary to be out.
We will get through this together.
WE ARE STILL HERE FOR YOU AND WORKING! You must either call the Town office at 919-496-3406, or go online to conduct business at townoflouisburg.org
Louisburg Police Department/Station office closed to public
The Police Department office/lobby will be closed from March 31, 2020, through the expiration of Governor Cooper’s executive orders limiting non-essential activities due to the coronavirus outbreak. Please call our main line at (919)496-4175 for all non-emergency needs or 911 for all emergencies.
Louisburg Fire Department/Station closed to public
Currently all non-essential fire department functions have been suspended until further notice. This is to include station tours, public education events, child passenger seat installations, Alarm Louisburg smoke alarm program, and the issuance of burning permits at the station. We are still responding to all emergency calls and handling service calls on a case by case basis.
If you have any questions regarding the Fd’s response, please call the station at 919-496-4290.
Thank you for understanding and we hope to be back to normal operation soon!
Chief Lanham
CLICK HERE to read the NC Governor Roy Cooper’s Executive Order 121 regarding Stay at Home order.
CLICK HERE to read Franklin County’s Proclamation of Support for Governor Roy Cooper’s “Stay at Home Order.”
https://www.franklincountync.us/alerts/corona-virus-covid-19-joint-information-center
KEY PHONE NUMBER:
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- WORK ORDERS/SERVICE ORDERS/CUSTOMER CONCERNS : Town of Louisburg will continue to take residential/commercial work orders/ service orders and customer concerns by phone. Work Orders are case by case. Please call Town hall at 919-496-3406.
- APPLY FOR NEW SERVICE FOR RESIDENTIAL or COMMERCIAL UTILITIES with the following documents:
- Customer Application
- Photo ID
- Buyers/Lease Agreement
- Someone from the customer service department will contact you to pay a deposit by phone once documents have been submitted.
- FAX: 919-496-6319 (Town of Louisburg Utility Department)
- DROP BOX: Located outside Town Hall Office
- EMAIL: Contact Customer Service Department for Email address
- MAIL: 110 W NASH ST LOUISBURG, NC 27549 ATTN UTILITY DEPARTMENT.
- DISCONNECTION: If a customer is moving from a residence and needs utilities disconnected, please contact Town of Louisburg Utility Department at 919-496-3406. TOL will not disconnect for non-payment and bills will continue render for the tenant if the Utility department is not notified.
- PLANNING/ZONING/CODE ENFORCEMENT: If you have questions or concerns regarding planning/zoning and code enforcement contact Phillip Slayter at 919-497-1003 or by email at pslayter@townoflouisburg.org.
- GARBAGE/TRASH PICK-UP: Regular schedule for Garbage/Trash Pick-up.
- PARKS/RECREATION/SPECIAL EVENTS:
- All events scheduled for April – December 2020 has been canceled.
- Spring – Winter Recreational Sports/Activities have been canceled.
- Greenways, trails and open space continue to remain open for Louisburg residents and families to enjoy the outdoors.
- Please follow these rules as you continue to visit our greenways, park trails and open space:
- Refrain from using parks or trails if you are exhibiting symptoms.
- While on greenways/trails, alert other users of your presence as you pass, and step aside to let others pass.
- Always observe the minimum recommended social distancing of 6 feet from other individuals. If this isn’t possible, please find another area in the park.
- For more information contact Colton Young at 919-497-1010 or email cyoung@townoflouisburg.org
